Return and Refund Policy

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Return and Exchange Policy for TLCforyou.com

Effective Date: 2023

At TLCforyou, we want you to be completely satisfied with your purchase. If you are unhappy with your order, we offer a straightforward return and exchange process to ensure your shopping experience with us is pleasant and hassle-free.

1. Return Policy

• Eligibility for Returns: You may return most new, unopened, and unused items within 10 days of delivery for a full refund. To be eligible for a return, your item must be in the same condition that you received it, including the original packaging, and must not be used or damaged.
• Non-Returnable Items: Certain items are not eligible for returns, including:
  
  • Opened or used personal care products (e.g., skin care, soaps)
  • Custom or personalized items
  • Items marked as final sale
• How to Initiate a Return: To initiate a return, don't hesitate to get in touch with our customer service team at info@tlcforyou.com or +918527130894 with your order number and details of the item you wish to return. We will provide instructions on how to return your item to us.
• Return Shipping: You will be responsible for paying for your shipping costs for returning your item unless the return is due to an error on our part (e.g., wrong item sent, defective product). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

2. Exchange Policy

• Eligibility for Exchanges: You can exchange an item within 10 days of delivery, provided it is in its original condition and packaging. Exchanges are subject to product availability.
• How to Initiate an Exchange: To request an exchange, don't hesitate to get in touch with our customer service team at info@tlcforyou.com or +918527130894 (also available on Whatsapp) with your order number and details of the item you wish to exchange. We will guide you through the exchange process.
• Exchange Shipping: You will be responsible for the shipping costs of returning the original item, but we will cover the shipping costs of returning the exchanged item to you.
• Processing Time: Once we receive and inspect your returned item, we will process the exchange and ship the new item to you. You will receive a confirmation email with tracking information once your exchange has been shipped.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@tlcforyou.com or +918527130894 (also available on Whatsapp). We will arrange for a replacement or refund at no additional cost. Please provide us with your order number and photos of the damaged or defective product to expedite the process.

4. Contact Us

For any questions or concerns regarding our return and exchange policy, don't hesitate to get in touch with our customer service team at:

We are here to help and want to ensure that your experience with TLCforyou is exceptional.